Termos do serviço

 

INTRODUCTION

These terms of use concern and regulate your purchases from, and your use of, the www.nullora.com website and form an agreement between you and the brand. NULLORA may alter, partially or in its totality, its Terms of use and, by making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

PERSONAL INFORMATION

When shopping with NULLORA, we will save some of your data to fulfill your purchase. NULLORA treats all personal information as confidential. You have the right to request access to your data and you change or remove it at any given time. NULLORA also uses cookies. You can read more about how we use personal data and cookies here.

CONFIRMATION

Once we have received your order, we will send a confirmation to the e-mail address provided by you. We recommend entering the correct e-mail address when placing your order and saving the order confirmation as it works as proof of purchase.

PAYMENTS

You can pay via PayPal, debit or credit cards or the app MBWay and Multibanco (Portugal only). Shopify payments services manages all of our banking transactions. NULLORA does not store any credit card numbers.

NULLORA does not accept any other payment method besides the ones mentioned and does not hold responsibility for any loss of payment that is made through a method not indicated when finalising your purchase.

Pay with your debit or credit card securely over the Internet. Payments are handled by Shopify Payments with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. NULLORA does not charge extra for card payments. However, your bank may charge an additional fee depending on your card and bank. When paying by credit or debit card, starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, NULLORA may cancel your order.

TAXES

All prices shown on www.nullora.com include VAT, in accordance with the applicable legislation. Please note that in case of an order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. NULLORA is not responsible for payment of such import duties and taxes, as NULLORA has no control over these charges and, since these charges are different for different countries, NULLORA is not able to predict such amounts. It’s advised that you contact your local customs office for further information.

ORDERS

NULLORA holds the right to change prices, correct incorrect prices on all orders. If a price is incorrect, NULLORA may have to cancel the purchase and refund any amount paid. This can be performed at any time, including on final sales.

You have the right to return the order within 14 days from receiving it. This right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact NULLORA in order to get an address to send the items to. Return shipping is paid by the consumer, excluding in case of a defective product. If an item is damaged during transport, NULLORA should be contacted within 14 days for information about a refund and/or return.

PRODUCT

All products remain in NULLORA’s property until full payment is received.

NULLORA has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. NULLORA reserves the right for any errors that may appear on the page and is not able to guarantee that all pictures accurately reflect the true appearance of its products. Colours and sizes may vary. Pictures do not guarantee the fully correct appearance and characteristics of the products.

The products on www.nullora.com are limited to an existing stock. In case of selling out, NULLORA is responsible for informing the consumer.

DELIVERY, CANCELLATIONS AND RETURNS

All orders are shipped using CTT Expressos (Portuguese mailing company). Order processing may take between 1 to 5 business days after payment has been confirmed. Delivery time is 1 to 14 business days. Some countries are subject to import taxes. If such occurs, payment must be made when the shipment arrives in the destination country. Orders are not shipped until payment is confirmed.

The customer has the right to cancel purchases and return items by contacting NULLORA within 14 days from receiving the goods. The customer is responsible for the cost and risk for transporting the returned items to NULLORA, except in the case of a damaged product. In that specific case, NULLORA covers the cost of return.

If the consumer understands the delivery is delayed in such a way that they no longer wish to fulfil the order, it is their responsibility to cancel the order. If the order has already been dispatched, cancellation is not valid. If a product has been discontinued, NULLORA  has the right to cancel the purchase and refund the paid amount to the customer. NULLORA will notify the customer of a replacement or equivalent product if available.

Defective products returned to NULLORA should be treated as if they were faultless. The item should be packaged in such a way that it will not be damaged during transit. NULLORA has the right to replace defective goods with goods of the same model. If the item has been discontinued or has sold out, the customer will receive a full refund.

COMPLAINTS

It is important that the customer carefully checks their items upon receiving them in order to verify that there are not any damages. If the item is defective, whether the damage is visible or hidden, or its size does not correspond to the one ordered, the customer must report it as soon as possible to NULLORA, supplying the order number on their complaint. NULLORA will answer as quickly as possible with instructions on how to proceed.

REJECTING ORDERS

NULLORA has the right to not accept an order, bearing the responsibility to always inform the customer, upon any of these situations: 

• rupture of stock;

• suspicion of bad conduct by the customer;

• incoherence in the personal data provided;

• attempts at fraud, which will be reported to the authorities. 

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, and in the material published on it are owned by NULLORA or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of NULLORA. Such permission is only granted with written and signed consent by a member of NULLORA’s team.

www.nullora.com may include user generated content from, for example, social media. NULLORA does and will not claim any ownership in rights of such content (images, photos and videos) and takes no legal responsibility for it. In case the customer suspects a violation of copyright or any other right, or otherwise is offended by the content displayed, NULLORA urges you to send an email to hello@nullora.com.

EXCLUSION AND LIMITS OF RESPONSIBILITY

NULLORA is committed to make all efforts to present a coherent, mistake exempt and inclusive brand. However, considering it is a brand exclusively managed by human beings, there is no guarantee mistakes will not occur. In case such happens, NULLORA bears responsibility to act as quickly as possible to correct whatever may be necessary. 

In case a mistake by NULLORA affects or leads the customer into error, the latter reserves the right to invoke the rights presented in the present terms and conditions. NULLORA recommends the customer to carefully consult every characteristic presented in order to gather as detailed information as possible.

NULLORA does not guarantee the uninterrupted functioning of www.nullora.com or any of its functionalities, bearing the right to suspend its activity for any repairing, rebranding, maintenance or updating reasons. NULLORA does not hold responsibility for any damages occurred, directly or indirectly, for situations out of NULLORA’s control that will keep NULLORA from fulfilling its obligations. Situations such as strikes, fires, war, natural disasters, electrical failures, network issues of failures of any services (like distribution, communication systems), incapability of restocking, engine breaks, delays in suppliers or transport and changes in legislation or administrative regulamentation.